Complaints Procedure
Last updated: 5 October 2026
We want you to be happy with your order. If something has gone wrong, please tell us so we can put it right.
How to complain
Email admin@fluxtrading.co.uk, or call or WhatsApp our helpline on +44 7450 315250, with your name, your order number (if you have one) and a description of the problem. Photos help if an item is damaged or faulty.
What happens next
- We aim to acknowledge your complaint within 2 working days.
- We will look into it and aim to reply with a proposed solution within 14 days.
- If it needs longer, we will tell you why and keep you updated.
If you are still not satisfied
If we cannot resolve your complaint, you can get free, impartial advice from the Citizens Advice consumer service on 0808 223 1133 or at citizensadvice.org.uk. You may also be able to use an Alternative Dispute Resolution (ADR) provider approved by the Chartered Trading Standards Institute. ADR is voluntary, and we will tell you if we agree to use a particular provider. You can also take your complaint to court. Your statutory rights are not affected.
Contact
Flux Trading Ltd (company number 17176395), registered office: 6 Delapre Court, London Road, Northampton, NN4 8AT, United Kingdom. Website: fluxtrading.co.uk. Phone, WhatsApp and helpline: +44 7450 315250. Email: admin@fluxtrading.co.uk