FAQs
Delivery
Where do you deliver?
We deliver to addresses in the United Kingdom.
How much is delivery?
Standard delivery is £1.99 for orders up to 1 kg and £4.99 for orders over 1 kg. Express delivery is £6.99. Standard delivery is free on orders of £35 or more.
How long will my order take?
We dispatch within 1–2 working days. Standard delivery then usually takes 2–4 working days and Express usually arrives the next working day.
How can I track my order?
We email you tracking details when your order is dispatched, where the carrier provides them. You can also use the Track Your Order page.
Returns and refunds
Can I return an item?
Yes. You can return eligible, unopened items within 30 days of delivery, and you also have a legal 14-day right to cancel most orders. See our Returns & Refunds page for details.
How long do refunds take?
We refund to your original payment method, normally within 14 days of receiving your return.
What if my item is faulty or damaged?
Email admin@fluxtrading.co.uk or WhatsApp us on +44 7450 315250 with your order number and a photo and we will arrange a replacement or refund, including the delivery and return costs.
Orders and payment
Can I change or cancel my order?
Contact us as soon as possible. If your order has not been dispatched, we will change or cancel it.
Is it safe to pay on your website?
Yes. Payments are processed securely by our payment providers, and we never see or store your full card details.
Do prices include VAT?
Prices include VAT where applicable and are shown in pounds sterling.
Our products
Are your products genuine?
We sell products from recognised pet-care brands. If you have any concern about a product, contact us.
Can you recommend a product for my pet?
We can point you to the right size or type, but we cannot give veterinary advice. Please ask your vet about your pet's health, diet and treatments.
Still need help?
Call or WhatsApp our helpline on +44 7450 315250, email admin@fluxtrading.co.uk, or use our Contact page at fluxtrading.co.uk.