Privacy Policy

Last updated: 5 October 2026

This policy explains how Flux Trading Ltd collects and uses your personal data when you visit or buy from our website, fluxtrading.co.uk, in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR).

Who we are

The data controller is Flux Trading Ltd (company number 17176395), registered office: 6 Delapre Court, London Road, Northampton, NN4 8AT, United Kingdom. Website: fluxtrading.co.uk. Email: admin@fluxtrading.co.uk

What personal data we collect

  • Information you give us: name, email address, delivery and billing address, phone number, order details, and messages you send us.
  • Account information: if you create an account, your login details and order history.
  • Information collected automatically: device and browser type, IP address, pages viewed and how you reached our site, using cookies and similar technologies (see our Cookie Policy).
  • Payments: handled by our payment providers. We do not see or store your full card details.

How and why we use it

  • To take, process, deliver and refund your orders, which is necessary to carry out our contract with you.
  • To provide customer support and handle complaints, as part of our contract and our legitimate interest in running a good service.
  • To prevent fraud and keep our website secure, which is our legitimate interest.
  • To meet legal, tax and accounting obligations.
  • To send marketing emails, only where you have opted in or where PECR allows (for example, similar products to existing customers, with an easy way to opt out). You can unsubscribe at any time.
  • To use analytics and marketing cookies, only with your consent.

Who we share it with

We share data only with organisations that help us run the store, including Shopify (our e-commerce platform), payment processors, couriers and delivery partners, and email, analytics and customer-support providers. They may only use your data to provide their services to us. We do not sell your personal data.

Transfers outside the UK

Some of our providers are based outside the UK, for example in the United States or Canada. Where this happens, we rely on UK adequacy regulations or appropriate safeguards, such as the UK International Data Transfer Agreement or Addendum.

How long we keep it

Order and invoice records are kept for as long as tax and accounting law requires (normally 6 years). Account data is kept while your account is active. Marketing data is kept until you unsubscribe. Other data is kept only as long as needed for the purpose it was collected.

Your rights

Under UK data protection law you have the right to be informed, and to ask for access to, correction of, or deletion of your data; to restrict or object to processing; to data portability; and to withdraw consent at any time. To use these rights, email admin@fluxtrading.co.uk. We will respond within one month.

Children

Our website is not aimed at children, and we do not knowingly collect personal data from anyone under 18.

Security

We use appropriate technical and organisational measures to protect your data. No online service can be completely secure, so please keep your account details private.

Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.