Terms & Conditions
Last updated: 6 October 2026
Please read these terms carefully before placing an order. By ordering from this website you agree to them.
About us
This website, fluxtrading.co.uk, is operated by Flux Trading Ltd, a company registered in England and Wales (company number 17176395), registered office: 6 Delapre Court, London Road, Northampton, NN4 8AT, United Kingdom. Email: admin@fluxtrading.co.uk. Phone: +44 7450 315250.
Our products
We sell pet-care products and supplies to customers in the United Kingdom. We take care to describe products accurately, but packaging, formulations and images may change or be illustrative. Always read the label and instructions before use.
How an order works
Placing an order is an offer to buy. We will email you to acknowledge it. A contract is formed when we send you a dispatch confirmation. We may decline or cancel an order, for example if an item is out of stock, we cannot meet your delivery address, or a pricing or product-information error has occurred, and we will refund any payment taken.
Prices and payment
Prices are in pounds sterling (GBP) and include VAT where applicable. Delivery costs are shown at checkout before you pay, and there are no hidden fees. Payment is taken when you place your order using the payment methods shown at checkout. If a price is obviously wrong, we may cancel the order and refund you, but we will tell you before dispatch.
Delivery
Delivery is explained in our Shipping Policy, which forms part of these terms.
Cancellation, returns and refunds
You have a legal right to cancel most orders within 14 days of receiving them, and we also offer a 30-day returns policy on eligible items. Full details are in our Returns & Refunds page, which forms part of these terms. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
Product information and your pet's health
Information on this website is general and is not veterinary advice. Speak to your vet before changing your pet's diet or giving supplements or treatments, particularly if your pet is young, elderly, pregnant, or has a medical condition. See our Disclaimer for more detail.
Your account
If you create an account, please keep your login details secure and tell us if you think someone else has used them. You must give accurate information.
Intellectual property
The content of this website, including text, design and our logo, belongs to Flux Trading Ltd or its licensors. Brand names and logos of products we sell belong to their owners. You may not copy or reuse our content without permission.
Our liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else we cannot lawfully limit. Subject to that, we are not liable for losses that were not reasonably foreseeable, or for business losses, as we sell to consumers for personal use. We are not liable for delays or failures caused by events outside our reasonable control.
Complaints
If you have a problem, please see our Complaints Procedure or email admin@fluxtrading.co.uk and we will do our best to put it right.
Changes to these terms
We may update these terms from time to time. The terms in force when you place an order apply to that order.
General
If any part of these terms is found to be unenforceable, the rest remains in force. These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, although if you live in Scotland or Northern Ireland you may also use the courts there.
Contact
Flux Trading Ltd (company number 17176395), 6 Delapre Court, London Road, Northampton, NN4 8AT, United Kingdom. Website: fluxtrading.co.uk. Phone: +44 7450 315250. Email: admin@fluxtrading.co.uk