Returns & Refunds
Last updated: 5 October 2026
Our 30-day returns promise
If you are not happy with your purchase, you can return it within 30 days of delivery for a refund. This is in addition to your legal rights below.
What can be returned under our 30-day policy
Items must be unopened, unused and in their original, resaleable packaging. For hygiene and animal-welfare reasons we cannot accept returns of opened food, treats, supplements, medicines or other sealed products once the seal has been broken, unless they are faulty or not as described.
Your legal right to cancel (14 days)
Under the Consumer Contracts Regulations 2013 you have the right to cancel most online orders within 14 days after the day you receive the goods (or the last item, if you ordered several). You do not need to give a reason.
To cancel, tell us clearly by email to admin@fluxtrading.co.uk (or by WhatsApp to +44 7450 315250) with your order number. You must then send the goods back to us within 14 days of telling us you wish to cancel. Please take reasonable care of the goods until we receive them.
Exceptions to the right to cancel
The right to cancel does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once you have opened them, to goods that are quickly perishable, or to goods made to your specification.
How to return an item
Email admin@fluxtrading.co.uk or call or WhatsApp our helpline on +44 7450 315250 with your order number and the items you want to return. We will reply with the returns address and next steps. Unless the item is faulty or we sent the wrong item, you pay the cost of returning it. Please keep proof of postage.
Refunds
We will refund you within 14 days of receiving the goods back (or of receiving proof that you have sent them, if earlier). We refund to the original payment method. If you cancel under your legal right, we refund the price of the goods and the cost of standard delivery; we cannot refund extra charges for Express delivery. We may reduce a refund if goods have lost value because you handled them more than was needed to check them.
Faulty, damaged or incorrect items
If an item arrives faulty, damaged, or not as described, contact us and we will arrange a repair, replacement or refund, including the original delivery cost and the cost of returning it. Under the Consumer Rights Act 2015 you can reject faulty goods for a full refund within 30 days of delivery. After that, you may be entitled to a repair or replacement, or a price reduction or refund, if the fault was present when you received the goods. These rights are not affected by this policy.
Contact
Flux Trading Ltd (company number 17176395), registered office: 6 Delapre Court, London Road, Northampton, NN4 8AT, United Kingdom. Website: fluxtrading.co.uk. Phone, WhatsApp and helpline: +44 7450 315250. Email: admin@fluxtrading.co.uk