We're here to help
Questions about an order, delivery or a product? Send us a message and our friendly team will get back to you.
Monday to Saturday, 10 AM to 10 PM. Closed on Sundays.
Send us a message
Tell us how we can help and we will get back to you by email.
Opening hours
Monday to Saturday, 10 AM to 10 PM. Closed on Sundays.
Quick links
Company details
Flux Trading Ltd
Company number 17176395
Registered office: 6 Delapre Court, London Road, Northampton, NN4 8AT, United Kingdom
Frequently asked questions
How much is delivery?
Delivery is free on UK orders over £35. Below that, the cost depends on the weight of your order and is shown at checkout before you pay.
Where do you deliver?
We currently deliver to addresses in the United Kingdom.
How can I track my order?
Once your order is dispatched we will email you a confirmation with tracking details where available. If you can't find it, contact us with your order number.
What is your returns policy?
You can return unopened, unused items within 30 days of delivery for a refund. Opened food, treats, supplements and medicines can't be returned unless faulty. See our Returns & Refunds page for details.
My item arrived damaged or wrong. What should I do?
We're sorry about that. Email us within 7 days with your order number and a photo, and we will arrange a replacement or refund.
Can I change or cancel my order?
Contact us as soon as possible with your order number. If it hasn't been dispatched yet, we'll do our best to change or cancel it.
Is this food right for my pet?
Always check the label for your pet's age, size and needs, and speak to your vet before changing diet or starting supplements, especially if your pet has a medical condition.
How do I pay?
Available payment methods are shown at checkout. Payments are processed securely and we never store your full card details.